Refund policy

30-Day Returns

We want you training in your true form — if something isn't right, we'll make it right.

Change-of-mind returns. You have 30 days from the delivery date to request a return. Items must be unused, in original condition, and in their original packaging. To start a return, email support@shoptruforms.com with your order number and reason. We'll reply within 24–48 business hours with return instructions. For change-of-mind returns, the customer covers return shipping. There is no restocking fee.

Defective, damaged, or wrong item. If your item arrives defective, damaged, or isn't what you ordered, that's on us. Email us within 30 days of delivery with your order number and a photo of the issue. In most cases we'll ship a free replacement or issue a full refund without requiring a physical return.

Refunds. Once your return is approved (and received, where a return is required), we'll refund your original payment method within 5–10 business days. Original shipping charges are non-refundable except where the item was defective or incorrect.

Not eligible for return. Used or worn items (for hygiene reasons), items missing original packaging, and items returned after the 30-day window.

Return address. Provided when your return is approved. Please do not send items back before receiving instructions — it can delay or void your refund.

Questions? support@shoptruforms.com